Broseley Medical Centre

Practice Charter

Patients' Rights And Responsibilities

You have a right to expect a high standard of medical care from our Practice; we will try to provide the very best care possible within the resources available.

In order to assist us to provide a high standard of care we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to ensure that you keep booked appointments and follow the medical advice given. We do not operate a walk-in service. If you no longer need an appointment already booked, please let us know so that the appointment can be given to someone else.

Very occasionally, a patient/practice relationship breaks down completely. If this does happen the patient may choose to register with a different Practice. The Practice also has the right to remove a patient from its list.

Complaints, Comments, Suggestions And Compliments

We would like you to tell us about the service you receive at this practice. The Practice Complaints Manager is Dr J D Bhageerutty, who will be pleased to hear from you verbally or in writing. If you feel you cannot speak with us directly you may seek help from the Complaints Manager at Shropshire County, Telford & Wrekin Primary Care Trust (01952 265163).

Protection And Use Of Your Information -
Your Records Are Safe With Us

Everyone working for the NHS has a legal duty to maintain the highest level of confidentiality about patient information.

We ask for information about yourself so that you can receive the best possible care and treatment. We will not use or tell others any confidential information obtained during a consultation, for any purpose other than your clinical care.

The only exceptions are:

a) With the written consent of the patient, eg for the completion of an insurance form.

b) If the law requires it, eg notification of certain illnesses.

c) If there is an overriding duty to society.

Access To Patient Information

Confidential patient data may be required for the broader purpose of public health and audit, research, the provision of health care services, teaching and training. Data disclosed will be kept to the minimum required to serve the purpose and will be anonymised whenever possible prior to disclosure.
All individuals with access to your data have a professional and/or contractual duty of confidentiality.
You are entitled to register an objection, which will be respected if this is possible.