Broseley Medical Centre

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HOW DO I...
MAKE AN APPOINTMENT?

Appointments can be made during weekday surgery hours by telephone or in person. For the appointment system to work efficiently please arrive on time, remember to book in at reception and always inform us in advance if you are unable to keep your appointment. You should be seen at or close to your appointment time in all but exceptional circumstances. If you are not sure whether you should see a doctor, nurse, health visitor or midwife, the reception staff will be happy to advise you.

In addition, registered patients aged 16-75 who have not been seen for three years and those over 75 who have not been seen in the previous 12 months may request a consultation.

URGENT/EMERGENCY

Provision is made during morning surgery for patients who are TOO ILL to wait until the next available appointment. The receptionist will take the details, including a brief description of why you feel you cannot wait until the first available appointment. Someone will contact you to offer advice or give a time for you to be seen at the surgery. Please do not request an emergency appointment unless it is absolutely necessary.

HOW DO I...
OBTAIN A HOME VISIT?

Please do not ask for a home visit unless you are HOUSEBOUND or are TOO ILL to attend surgery. Requests should be made before 10.30 am please.

Remember a doctor can see five patients in surgery during the time it takes to do one visit. LACK OF TRANSPORT IS NOT A REASON FOR A HOME VISIT.

HOW DO I...
OBTAIN MEDICAL TEST RESULTS?

These may be obtained by ringing 882854 after 2.30 pm. The receptionist will either advise you of the result or ask you to make an appointment to discuss the results with your doctor. It is practice policy only to give results to the patient who had the tests done.

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